• Q H S & E Manager
Our employment of a QHS&E Manager, rather than outsourcing this vital role, demonstrates our commitment to Quality, Health & Safety and the Environment. Taking into account the various gases involved in our industry that can potentially harm both workers and the environment, we prioritise having an ever-present authority within the business to ensure we are following all procedures and maintaining best practice at all times.
• Customer Liaison
The Customer Liaison at Brooktherm, visits all clients at least twice a year for a review meeting to obtain valuable feedback. This enables us to keep on top of any issues, avoid becoming complacent, review all procedures on a regular basis and build a strong, trustworthy relationship between Brooktherm and the client.
• 24/7 Call-out Facility
Any emergency out of hours calls are answered by a member of the Brooktherm management team, who can either solve any issues immediately by giving instructions over the phone, or by organising an on-site visit. Rather than using a call centre, we believe that this personal service is far more effective, particularly in time-critical instances where knowledge of a client’s equipment and products can be crucial; such as when perishable goods are at risk.
• Large In-house Stock of Spare Parts
To illustrate our commitment, we stock a large supply of spare parts on site. This means that we don’t have to wait for deliveries to provide our clients with the products they require urgently.