Brooktherm Refrigeration Ltd endeavours at all times to provide its customers with goods and services of the highest quality and reliability. We adhere to the statutory and regulatory requirements consistent with sound commercial practices.

We work towards continual improvement in the quality of the goods and services we provide, to meet the needs and expectations of our customers, and to achieve fitness for purpose in every aspect of our supply.

The commitment of the company to quality across all facets of its operation is total, and it is steadfast in establishing and maintaining an Integrated Management System which is deemed to meet the requirements of BS EN ISO 9001:2015.

We continuously endeavour to be a quality leader in our industry and are accredited by Bureau Veritas Certification UK Ltd.

We are BS EN ISO 9001:2015 certified and this is implemented in our work by applying the following principles to all areas of our business:

To ensure the highest levels of quality in everything we do;

• Top management to demonstrate leadership and commitment with respect to the Integrated Management System;

• To understanding the needs and expectations of all interested parties’ employees, customers, suppliers and statutory & regulatory requirements, in order to successfully meet others expectations;

• To engage all our staff in developing our working practices, fully utilising their skills, expertise and experience;

• To nurture an environment for continuous improvement and development of our services and skills;

• To provide products and services of such quality that we retain our customers and encourage the expansion of our positive reputation.

• We implement systems which are designed to make use of cost effective, planned and systematic procedures.

These procedures determine, assess, and achieve quality and economy, in compliance with specified requirements.

It is also the Company’s declared policy that all employees shall have a full commitment to quality and reliability, and that they shall only produce work of the highest standard. Attitudes of right first time will prevail at all times. The company will set out and review objectives and targets for continually improving the Integrated Management System at the annual management review.

Our management team are highly experienced industry professionals so fully understand the requirements that the industry demands. They also have the experience of client and project management so have a holistic understanding of our client’s needs.

In making the above statement the company acknowledges that training, resources and understanding are essential requirements, and have therefore adopted formal procedures to ensure they are continually implemented and assessed.